Reseller Portal Guide

https://license.tsplus.net/docs/Resellers_Documentation_2023.pdf

Summary

1: Connection to the License Portal
2: Createan Activation Key
3: Assigna License / Support
4: Check for your licenses / support
5: Subscriptions

1: Connection to the License Portal

Launch your Internet browser and go to the Internet address that you received.

Type your login (or the email associated with your account) and password to access the application. (The password input will show when you entered a valid login)

2: Create an Activation Key

When you log in, you will first see this page. However, you have no licenses yet. To generate one, you will need an Activation Key.

To do so, you can click on the orange button “Generate a License” or go to the Activation Key page using the left navigation bar.

On this page you can set:

The name

The key

You can choose a Random one automatically generated

Or set your own, but you must follow this format: XXXX-XXXX-XXXX-XXXX

Then click “Add”.

3: Assign a License / Support

You have a fresh Activation Key. To assign licenses or supports:

Click on the product you want

Choose Trial or Permanent

If you choose trial, you must set the duration

Check if you have enough credits

You will be warned if not

Complete the required fields

4: Check your Licenses / Support

On this page you can see your licenses.

Additionally, you can:

Upgrade (e.g., increase user count)

Edit (email or comment)

Delete your license (only if not yet activated on a device)

Support Management

Manage your support subscriptions or those of your resellers.

You can:

Use filters to track expired support by changing the End of Support date to a past range

Upgrade (edition, users)

Extend existing support (even expired) by clicking the extension button

5: Subscriptions

Since the release of Remote Support (2022), a new page is dedicated to this subscription model.

It gives you the ability to generate a Remote Support subscription.

Generate a Subscription

To generate a subscription, complete the form:

Software: currently only Remote Support is available

Channel: number of concurrent sessions the customer can access

Then click Submit.